I recently went to a great BYOB restaurant that just opened in Philadelphia. A week later, they sent me this.
When was the last time you did something unexpected and awesome for your customers? Writing this card probably took the waitress 30 seconds to write. The impact for the business is priceless. I’ve already told a number of people about it (including you, the reader) and when I posted it on Facebook generated interest in the restaurant by people on my friend’s list.
Spend some time today thinking about what random act of amazement you can do for your customers and get to it. Your customers will not only appreciate it, they will remember it and talk about your business. In the age of social media their appreciation can affect a lot of people.
When was the last time you did something unexpected and amazing for your customers? I’d love to hear about it in the comments.
My first professional job involved playing video games for 9 hours a day. After experiencing early signs of brain rot, I decided to teach myself how to write software.
My entire career is characterized by this “why not?” attitude.
I'm currently applying my experience at product development to help early to mid-stage companies develop a “product first” mindset.
You can also find him at the links below.
On blog posts where I discuss products I may include affiliate links. If you click on one of these links and buy something then I get a teeny-tiny commission. As of this writing I think I make enough to buy a cup of coffee once every couple of months.
I don't get any paid compensation directly to write product reviews. I think that's pretty scammy.